Welcome booklet

INTRODUCTION

Welcome !
In this leaflet, you will find all the useful information to guide you during your stay. We stay at your disposition for further information. The team of the NCH wish you a pleasant stay !


The pets are allowed in the hotel however, they are under your own responsibility. Please don’t leave them alone in the room. For all pets we ask for a security deposit of CHF 250.00.
Please keep your valuables items in the safe box. The management declines all responsibility for these items.
Please note that the rooms and the balconies are non-smoking also. Please respect the quite hourse between 9 p.m up to 8 a.m. A particular need ? Extra bathroom linen, ironing board, fan or earplugs ? Do not hesitate to contact the reception which remains open 24/24 !
Housekeeping : Housekeepers are available from 8 a.m. to 12 p.m and 1 p.m to 3 p.m. Please let them know if you do not want them to pass so as not to be disturbed or affix the “Do not disturb” label on your door. Beyond 3 p.m., your room cannot be made. The check-out is up to 11:00 am.

Your advantages thanks to the Tourist Card (available at reception)
The Neuchâtel Tourist Card is a pass given free of charge to all persons (adults and children) staying at least one night in a hotel or para-hotel establishment in the canton of Neuchâtel. This card allows you to benefit free of charge for the duration of your stay :

– Access to Neuchâtel public transport (train, funicular and bus)
– Entry into 28 museums in the canton of Neuchâtel
– A cruise on the lakes of Neuchâtel (shore walk on and north shore,
races n° 102/103/104/105/202/203/206/208) and Les Brenets
– Daily rental of a bicycle in Neuchâtel or Le Locle
– A race on the Buttes-La Robella chairlift

TV

TV channelLanguage
1RTS 1FR
2RTS 2FR
3TF1FR
4France 2FR
5France 3FR
6France 4FR
7France 5FR
8M6FR
10W9FR
11RTL 9FR
12TMCFR
14Léman BleuFR
15La téléFR
16Canal 9FR
17Canal AlphaFR
18Canal Alpha JUFR
19TeleBielingueFR
20ARTEFR
21Canal 8FR
22CSTARFR
23AB1FR
24TFXFR
25NRJ12FR
276terFR
28TV5 MondeFR
29LCPFR
30TF1 Série FilmsFR
31TéléSwizzFR
32RMC StoryFR
33Chérie 25FR
34TV8 Mont-blancFR
35TV5 Monde EUROPEFR
36One TVFR
37LFM TVFR
38TVM3FR
39TV Suisse PlusFR
60BFM TVFR
61Canal newsFR
62LCIFR
63EuronewsFR
70AnimauxFR
71RMC DécouverteFR
111Eurosport 1FR
112L’ÉquipeFR
121Sport 1GER
150GulliFR
151Cartoon NetworkFR
170MTV FranceFR
185MezzoFR
220CNN InternationalENG
221BBC World NewsENG
230CNBCENG
300SRF 1GER
301SRF ZweiGER
302SRF infoGER
303DAS ErsteGER
304ZDFGER
305ORF EinsGER
306ORF 2GER
307RTLGER
308SAT 1GER
309ProSiebenGER
310RTL ZweiGER
311VOXGER
312Kabel EinsGER
313Super RTLGER
316Star TVGER
3203Sat HDGER
321SWR BWGER
322BR FernsehenGER
333Télé Bärn (DE)GER
335Télé Basel (DE)GER
336Télé M1GER
337Télé 1 HDGER
350RSI LA 1 HDENG
351RSI LA 2 HDENG
352Rai 1 HDIT
353Rai 2 HDIT
354Rai 3 HDIT
355Canale 5IT
356Italia 1IT
357Rete 4IT
358TeleticinoIT
430TVE IntESP

RECEPTION & WI-FI

The reception is open 24/24. Don’t hesitate to come to the reception for any request, advice or some reservation of restaurants and taxis ! Check-out is at 11:00 a.m., we charge 20.00 chf/hour in the event of non-compliance with check-out. For all visitors, a form will have to be completed when entering the hotel. A supplement of 30.00 chf will be requested if you wish to spend the night in the same room as the person you are visiting.

Available at reception on request :

  • Iron
  • Hair dryer
  • Adaptater and extension
  • Baby chair and cot
  • Coffee capsule (1.50 CHF)
  • Bathroom kit (10 CHF)
  • Sho polish kit (10 CHF)
  • Sewing kit (3 CHF)
  • Umbrella (rental : 10 CHF ; buying : 20 CHF)
  • Laundry up to 17.5 kilos of laundry, neither ironed nor folded (service on availability from 9:00 a.m. to 6:00 p.m., 20.00 CHF/machine)

Free connection to the “City Hotel Guest” network, and follow the instructions on the open web page. Informed the origin of your phone number and this one, receive an SMS with a code and insert this code in the web page.

BREAKFAST & RESTAURANT

In order to guarantee our customers the best services, it was essential to be able to offer the Neuchâtel City Hotel a complete catering service. We therefore met the teams of Fiorello, a company already active and serving as an institution in the Neuchâtel landscape for almost 10 years.

Fiorello, what is it more exactly ?

Simple, gourmet Italian cuisine and dishes prepared on site with fresh, first-rate products imported directly from Italy. The restaurateur offers on-site or take-away tastings and also provides breakfast service for our customers, he will receive you all week long from cappuccino to your last digestive! Come and discover emblematic Italian specialties in the purest tradition.

Our collaboration with this new partner does not stop there. Indeed, we offer several seminar rooms for your corporate or private events in our establishment. Fiorello provides a catering service with different formulas adapted to your needs and your budget.

Buffet served from 7.00am to 10.30am in the ground floor room.
Rate : 15.00 CHF per person
Hot drink of your choice (coffee, expresso, tea, chocolate), orange juice, milk, water, french pastries and baguette, butter and jam, cheese, boiled eggs, charcuterie, yoghourts, cornflakes. . .

USE OF COFFEE MACHINE

  • When the buttons on the control panel stop flashing regularly (green color) the preheating is complete.
  • Place an espresso coffee cup above the removable tray to support the cups and below the spout.
  • Fully lift the lever and insert a capsule of Delta Café Q into the opening of the capsule holder, placed according to the shape of the opening.
  • Fully lower the lever.

USE OF SAFEGBOX

  • Enter a code for the safe, it consists of 4 digits + 1 letter.
  • Press the button behind the door until you hear 2 beeps and dial your code.
  • The reset procedure must be performed by a receptionist. If you encounter any difficulties, please notify the reception in order to remedy the situation quickly.

STAY AT NEUCHÂTEL

Discover Neuchâtel, a historic village between mountain and lake !
Neuchâtel tourist office : place du port 2 – 2001 Neuchâtel

Non-exhaustive list of must-see sites and activités in Neuchâtel :

  • Neuchâtel lake
  • Chaumont funicular
  • Neuchâtel castle
  • Neuchâtel botanical garden
  • Collegiate church of Neuchâtel
  • Casino
  • Museum of art and history
  • Natural history museum
  • Jeunes rives
  • The gateway to utopia
  • Pury square
  • English garden
  • Walder confectioner chocolatier

RENTAL OF AN EVENT ROOM

Need a conference room for your corporate or private events ? The Neuchâtel City Hotel offers you more than 1000 modular square meters. All our rooms are equipped with video projectors as well as sound systems with microphone available. By organizing your event at the NCH, you benefit from a complete offer (catering and accommodation on site). Our team supports you in your event project while guaranteeing personalized services and support for your projects. You are supported at each step to validate the different providers. Organizing your event at the NCH means : taking advantage of a tailor-made formula: depending on the type of room, the type of catering, several possibilities are offered within your budget ; à la carte services : scenography, photographer, musicians, caterer… We offer services in line with your needs and your budget ; Guarantee your guests safety by offering participants accommodation on site.

OUR WELLNESS PROVIDER

By staying in our establishment you can also take a break and enjoy the services of Vânia. An experienced masseuse who, through her company À fleur de peau, offers you various treatments.

A few words from Vânia Moço, who has taken up residence on the second floor of our hotel: “Touch has always been essential for maintaining good physical and mental health. I would even go so far as to say that its absence is sometimes fatal. Feeling alive through touch, this is a necessary essence. My project is a space for exchange, active listening… using different techniques in order to address tensions as best as possible. Touch is my main tool here. Massage is an ancestral technique… whose benefits are known and certified. When you add the exchange, the interactivity, it then becomes a magical moment.”

For more information, please go to reception to find out about the different services, time slots and prices.