Welcome booklet

INTRODUCTION

Welcome !
In this leaflet, you will find all the useful information to guide you during your stay. We stay at your disposition for further information. The team of the NCH wish you a pleasant stay !


The pets are allowed in the hotel however, they are under your own responsibility. Please don’t leave them alone in the room. For all pets we ask for a security deposit of CHF 250.00.
Please keep your valuables items in the safe box. The management declines all responsibility for these items.
Please note that the rooms and the balconies are non-smoking also. Please respect the quite hourse between 9 p.m up to 8 a.m. A particular need ? Extra bathroom linen, ironing board, fan or earplugs ? Do not hesitate to contact the reception which remains open 24/24 !
Housekeeping : Housekeepers are available from 8 a.m. to 12 p.m and 1 p.m to 3 p.m. Please let them know if you do not want them to pass so as not to be disturbed or affix the “Do not disturb” label on your door. Beyond 3 p.m., your room cannot be made. The check-out is up to 11:00 am.

Your advantages thanks to the Tourist Card (available at reception)
The Neuchâtel Tourist Card is a pass given free of charge to all persons (adults and children) staying at least one night in a hotel or para-hotel establishment in the canton of Neuchâtel. This card allows you to benefit free of charge for the duration of your stay :

– Access to Neuchâtel public transport (train, funicular and bus)
– Entry into 28 museums in the canton of Neuchâtel
– A cruise on the lakes of Neuchâtel (shore walk on and north shore,
races n° 102/103/104/105/202/203/206/208) and Les Brenets
– Daily rental of a bicycle in Neuchâtel or Le Locle
– A race on the Buttes-La Robella chairlift

 

OPTIMIZATION OF LAUNDRY MANAGEMENT

Dear guest,

it’s certainly well-known to you that tons of detergents and water are consumed daily only to clean hardly used towels.

Please decide for yourself:

Towels on the towelrail means: I will use them again

Towels on the floor means: Please change them!

Thank you for your environmentally conscious behaviour

TV

TV channel Language
1 RTS 1 FR
2 RTS 2 FR
3 TF1 FR
4 France 2 FR
5 France 3 FR
6 France 4 FR
7 France 5 FR
8 M6 FR
10 W9 FR
11 RTL 9 FR
12 TMC FR
14 Léman Bleu FR
15 La télé FR
16 Canal 9 FR
17 Canal Alpha FR
18 Canal Alpha JU FR
19 TeleBielingue FR
20 ARTE FR
21 Canal 8 FR
22 CSTAR FR
23 AB1 FR
24 TFX FR
25 NRJ12 FR
27 6ter FR
28 TV5 Monde FR
29 LCP FR
30 TF1 Série Films FR
31 TéléSwizz FR
32 RMC Story FR
33 Chérie 25 FR
34 TV8 Mont-blanc FR
35 TV5 Monde EUROPE FR
36 One TV FR
37 LFM TV FR
38 TVM3 FR
39 TV Suisse Plus FR
60 BFM TV FR
61 Canal news FR
62 LCI FR
63 Euronews FR
70 Animaux FR
71 RMC Découverte FR
111 Eurosport 1 FR
112 L’Équipe FR
121 Sport 1 GER
150 Gulli FR
151 Cartoon Network FR
170 MTV France FR
185 Mezzo FR
220 CNN International ENG
221 BBC World News ENG
230 CNBC ENG
300 SRF 1 GER
301 SRF Zwei GER
302 SRF info GER
303 DAS Erste GER
304 ZDF GER
305 ORF Eins GER
306 ORF 2 GER
307 RTL GER
308 SAT 1 GER
309 ProSieben GER
310 RTL Zwei GER
311 VOX GER
312 Kabel Eins GER
313 Super RTL GER
316 Star TV GER
320 3Sat HD GER
321 SWR BW GER
322 BR Fernsehen GER
333 Télé Bärn (DE) GER
335 Télé Basel (DE) GER
336 Télé M1 GER
337 Télé 1 HD GER
350 RSI LA 1 HD ENG
351 RSI LA 2 HD ENG
352 Rai 1 HD IT
353 Rai 2 HD IT
354 Rai 3 HD IT
355 Canale 5 IT
356 Italia 1 IT
357 Rete 4 IT
358 Teleticino IT
430 TVE Int ESP

RECEPTION & WI-FI

The reception is open 24/24. Don’t hesitate to come to the reception for any request, advice or some reservation of restaurants and taxis ! Check-out is at 11:00 a.m., we charge 20.00 chf/hour in the event of non-compliance with check-out. For all visitors, a form will have to be completed when entering the hotel. A supplement of 30.00 chf will be requested if you wish to spend the night in the same room as the person you are visiting.

Available at reception on request :

    • Iron

    • Hair dryer

    • Adaptater and extension

    • Baby chair and cot

    • Coffee capsule (1.50 CHF)

    • Bathroom kit (10 CHF)

    • Sho polish kit (10 CHF)

    • Sewing kit (3 CHF)

    • Umbrella (rental : 10 CHF ; buying : 20 CHF)

    • Laundry up to 17.5 kilos of laundry, neither ironed nor folded (service on availability from 9:00 a.m. to 6:00 p.m., 20.00 CHF/machine)

Free connection to the “City Hotel Guest” network, and follow the instructions on the open web page. Informed the origin of your phone number and this one, receive an SMS with a code and insert this code in the web page.

BREAKFAST & RESTAURANT

In order to guarantee our customers the best services, it was essential to be able to offer the Neuchâtel City Hotel a complete catering service. We therefore met the teams of Fiorello, a company already active and serving as an institution in the Neuchâtel landscape for almost 10 years.

Fiorello, what is it more exactly ?

Simple, gourmet Italian cuisine and dishes prepared on site with fresh, first-rate products imported directly from Italy. The restaurateur offers on-site or take-away tastings and also provides breakfast service for our customers, he will receive you all week long from cappuccino to your last digestive! Come and discover emblematic Italian specialties in the purest tradition.

Our collaboration with this new partner does not stop there. Indeed, we offer several seminar rooms for your corporate or private events in our establishment. Fiorello provides a catering service with different formulas adapted to your needs and your budget.

Buffet served from 7.30am to 10.30am in the ground floor room.
Rate : 15.00 CHF per person
Hot drink of your choice (coffee, expresso, tea, chocolate), orange juice, milk, water, french pastries and baguette, butter and jam, cheese, boiled eggs, charcuterie, yoghourts, cornflakes. . .

USE OF COFFEE MACHINE

    • When the buttons on the control panel stop flashing regularly (green color) the preheating is complete.

    • Place an espresso coffee cup above the removable tray to support the cups and below the spout.

    • Fully lift the lever and insert a capsule of Delta Café Q into the opening of the capsule holder, placed according to the shape of the opening.

    • Fully lower the lever.

USE OF SAFEGBOX

    • Enter a code for the safe, it consists of 4 digits + 1 letter.

    • Press the button behind the door until you hear 2 beeps and dial your code.

    • The reset procedure must be performed by a receptionist. If you encounter any difficulties, please notify the reception in order to remedy the situation quickly.

STAY AT NEUCHÂTEL

Discover Neuchâtel, a historic village between mountain and lake !
Neuchâtel tourist office : place du port 2 – 2001 Neuchâtel

Non-exhaustive list of must-see sites and activités in Neuchâtel :

    • Neuchâtel lake

    • Chaumont funicular

    • Neuchâtel castle

    • Neuchâtel botanical garden

    • Collegiate church of Neuchâtel

    • Casino

    • Museum of art and history

    • Natural history museum

    • Jeunes rives

    • The gateway to utopia

    • Pury square

    • English garden

    • Walder confectioner chocolatier

RENTAL OF AN EVENT ROOM

Need a conference room for your corporate or private events ? The Neuchâtel City Hotel offers you more than 1000 modular square meters. All our rooms are equipped with video projectors as well as sound systems with microphone available. By organizing your event at the NCH, you benefit from a complete offer (catering and accommodation on site). Our team supports you in your event project while guaranteeing personalized services and support for your projects. You are supported at each step to validate the different providers. Organizing your event at the NCH means : taking advantage of a tailor-made formula: depending on the type of room, the type of catering, several possibilities are offered within your budget ; à la carte services : scenography, photographer, musicians, caterer… We offer services in line with your needs and your budget ; Guarantee your guests safety by offering participants accommodation on site.

OUR WELLNESS PROVIDER

By staying in our establishment you can also take a break and enjoy the services of Vânia. An experienced masseuse who, through her company À fleur de peau, offers you various treatments.

A few words from Vânia Moço, who has taken up residence on the second floor of our hotel: “Touch has always been essential for maintaining good physical and mental health. I would even go so far as to say that its absence is sometimes fatal. Feeling alive through touch, this is a necessary essence. My project is a space for exchange, active listening… using different techniques in order to address tensions as best as possible. Touch is my main tool here. Massage is an ancestral technique… whose benefits are known and certified. When you add the exchange, the interactivity, it then becomes a magical moment.”

For more information, please go to reception to find out about the different services, time slots and prices.

 

https://espacequintessence.ch/

In this month of February, we are pleased to welcome a new wellness service provider, Carole Gambarini-Maire, to the Neuchâtel City Hotel, who now offers her services on the 5th floor of the hotel.

Carole is an experienced and passionate professional specializing in a variety of wellness techniques, including reflexology, massage, aromatherapy, energy treatments, NLP, family constellations, and planetary singing bowls.

We are delighted to offer Carole’s services to our guests to provide them with an even more relaxing and soothing stay.

You can book a service through the hotel reception or directly on Carole’s website:

https://espacequintessence.ch/